Delivery Services & Information
At Pinknoise Systems we like to offer our customers a wide choice of delivery options for their orders, and our prices are affordable and competitive. We also use only the best, most reliable couriers and delivery services to get your equipment where it needs to be - quickly and securely. Please find an outline of our services, prices and timescales below.
COVID and Brexit Delivery Issues
Due to the global pandemic, some couriers are experiencing delays at borders as some nations require a negative COVID test upon entry. Our couriers are working hard to get around this by re-routing vehicles and using different entry points. Due to the United Kingdom leaving the European Union, Pinknoise are shipping all orders to the European Union from Pinknoise Systems Europe in Dublin, Ireland. This means our EU customers will not experience extra costs, nor pay value added tax upon receipt, so long as the customer has a valid EU VAT number.
We use quality couriers and delivery services to send and ship all over the UK and internationally. For our UK customers, we offer services from Royal Mail for small items under 1kg and 1kg+ services from DPD. Courier weight limitations of 30kg per consignment. All timescales are based on working days, unless Saturday delivery is specifically requested, and may be subject to additional fees. Please contact us for help with your order should you need to discuss your delivery options before buying.
Royal Mail (UK Only)
For smaller packages, and for a cheaper delivery option, we use Royal Mail in the UK mainland, Scottish Highlands & Islands, and Northern Ireland. Generally, the services are very reliable, and we can offer proof of posting for 1st and 2nd class orders, plus "signed for" with £50.00 insurance cover. These services offer very limited tracking information. Royal Mail Special Delivery is a good service, but quite costly, but in some cases, it can be a better choice for timed delivery and for guaranteed delivery on a Saturday. This service also offers a good level of insurance for higher value items. Far corners of the UK may not be covered by this service. More information is available at www.royalmail.com
All of our European Union deliveries are shipped from Pinknoise Systems Europe in Dublin, Ireland. This means our EU customers will not experience extra costs, nor pay value added tax upon receipt, so long as the customer has a valid EU VAT number. Most of the shipments we make are with TNT/FedEx. It's quick, reliable, and fully trackable. The shipment cost is calculated on the dimension and weight of the package. We always endeavour to provide the most cost-effective options for our customers. In most cases, the shipping cost is accurate on the site checkout for your chosen destination, however we do reserve the right to contact the customer to notify them of any additional shipping charges that may be incurred. Payment must be made in full via our accepted payment methods for any additional costs before the shipment is sent. Tracking information will be forwarded to the customer.
Although we are working with some of the highest quality couriers, packages are still liable to go missing or get damaged in transit. We do recommend that customers insure their packages in the event of such a delivery issue. TNT provide a flat rate of 1% for packages up to the value of £15,000. Please contact us if you wish to insure your parcel.
Delivery times are based on when the packages leaves our premises. Sometimes, due to stock restrictions or a non completed order, delivery may take longer as there is a delay with dispatch. We will always notify customers of any issues and problems via email or telephone. If your order is urgent or details change please let us know.
General Delivery Issues
Please be aware, we have no leverage with orders getting to where they need to be on time. In the rare instance where there are problems, our chosen courier's level of customer service, information and problem resolution is much better, resulting in a better level of satisfaction and customer experience.
These are: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.