Refunds & Returns

Need to return something?

If, for any reason, you are unhappy with your purchase from Pinknoise Systems, you can return goods you have ordered from us at any time within 14 working days of receipt for a full refund or for an exchange for a different product. We ask that you notify us before returning any items so that we know what to expect back from you.

Please download our editable Returns Form PDF, fill it out using a PDF reader (eg. Adobe Acrobat) and print it out, or print it and fill it out by hand if you'd prefer. Please make sure to include this in your package as will speed things up by aiding us in the returns procedure.

Please secure any items safely for dispatch so they return to us in the same condition in which we supplied them. We advise making sure the package is sent using a recorded service which you can trace. Please return your items to the following address:

RETURNS
Pinknoise Systems Ltd
Unit 21, The Glenmore Centre
Jessop Court, Waterwells Business Park
Quedgeley
Gloucestershire
GL2 2AP
United Kingdom


Returns Terms & Conditions

If you wish to return an order for a refund or an exchange:

  • The costs of returning goods to us shall be borne by you, the customer, in all circumstances without exception, unless we have supplied you with a faulty item you wish to exchange
  • Items must be packed suitably and insured for full loss in the event of a delivery problem. Pinknoise Systems Ltd will not be responsible for lost or damaged returned goods. Lost or damaged goods may effect the level of refund on equipment
  • The original postage and packaging costs will not be refunded under any circumstances unless agreed with Pinknoise Systems Ltd
  • Upon receipt of the goods, to Pinknoise Systems Ltd return address, and with prior arrangement, we will give you a full refund of the amount paid or an exchange credit as required and agreed

The right to return goods to us will not apply in the following circumstances:

  • in the event that the product has been used, in any way, shape or form, other than limited useage when the goods are unpacked
  • in the case of software, audio or visual products, where the packaging has been unsealed, broken or is incomplete
  • to any products that we have made or customised specifically for you

The provisions of this clause do not affect your statutory rights. For more information, please see our Terms & Conditions, or should you have a question regarding this policy, please do get in touch.


Cancelling an order

In accordance with the distance selling regulations, you may also cancel any order with us before we have dispatched your items. In this instance we will refund you in full using the chosen payment method. Full terms of our cancellation and returns policy can be found below.

If you wish to cancel your order:

  • Notify us by email to sales@pinknoise-systems.co.uk before we have dispatched the goods to you, or
  • where goods have already been dispatched to you, by returning goods to us in accordance with our returns policy

You can now recycle your old electricals with us.

 If you’re buying a new electrical item, we will recycle your old one for free.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our UK customers the chance to recycle their old electrical items when purchasing a new (like for like) item from us.

If you want us to collect the old item when your new item is delivered, then please contact us on 01453 825802 or email sales@pinknoise-systems.co.uk. For an additional charge (purely to cover the cost of the return to Pinknoise) we can arrange for your item to be recycled under this scheme.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol.

Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

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