Returns Request

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Please provide your original order number.
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What's the age of the product, how often it's been used, if at all etc
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Please select the Reason for Return
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Please select the type of Request
Please provide any additional information that may help expedite the return process
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Please confirm that you have read, understood and agree to the Terms and Conditions
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Please add the two numbers

Returns Process

Under consumer law, you can request to return you order within 30 days from receipt of the item(s) being ordered. Customers are eligible for a refund if Pinknoise are notified within 14 days of receiving the delivery. Customers have a further 14 days to return the goods upon notification from the customer of their wish to return. Pinknoise have 14 days to refund the order upon receipt of the goods being returned.

The item(s) needs to be complete with all packaging undamaged, user manuals and all associated accessories included. If the goods are not returned in full, Pinknoise reserves the right to dispute, potentially refuse the refund or charge a restocking fee. Items that are totally as new, not unpacked and in a re-saleable condition will be refunded in total.

Returns and unwanted items after the 30-day period will be subject to a restocking fee, no less than 15% of the original cost, and no more than 25% of the original purchase price.

In the rare and unfortunate event of the incorrect item being received, Pinknoise will ship the correct Item to the customer. Pinknoise will contact the customer regarding the return of the incorrect item. The customer will see no extra charges. If you have received the incorrect item, please email sales@pinknoise-systems.co.uk.

If you wish to exchange the product for another model or variant, the original item must be shipped back to Pinknoise prior to the new product being shipped. Differences in price will be charged or refunded depending on the difference. Re-stocking fees may also apply.

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