Shopping at Pinknoise
Viewing our site and making a purchase
Our web site makes it extremely simple for you to view our entire online product catalogue. There is no requirement for those viewing our web site to sign up for a customer account or to login upon visiting. The search function on the website makes it easy to find the product(s) you’re looking for and quickly. On the homepage, just type your search terms (product name, category) into the box and click 'GO'. Alternatively, you can view our complete categories list in the drop-down list menu on the left side of the page. Finally, you can perform an advanced search (which allows you to search by product name, category, manufacturer, and price range) by using the search box that appears on all category pages.
If you are unable to locate the items you require, or if you need any further or more in-depth information, then please do not hesitate to call our knowledgeable sales team on (+44) 01453 825802. Our hours of business are 9.30am to 5.30pm, Monday to Friday. You can also send us an email.
Placing an order
Once you have found the items you wish to purchase and would like to proceed with placing your order, there are a number of methods by which you can do so. You may order online, by telephone, by email or by post.
The quickest method is to order online by clicking the 'Buy' button on the page of the product you wish to purchase. Once the pop-up window appears, please check that the quantity indicated is correct. Next, either select ‘continue shopping’ to continue looking around the website, or ‘proceed to checkout’ to select your payment method and delivery option. If you choose to proceed to payment, you will be directed to a secure checkout page, where you can enter your billing and delivery address(es) and choose your payment method.
Once you have selected your delivery method and checked the details of your order are correct, just click ‘Place your order’ at the bottom of the screen to confirm your purchase. Throughout the shopping process, you can see how many products are in your basket by looking at the simple basket summary in the top right-hand corner of each page, above the search bar.
Ordering by Email
If you require a bespoke kit build, or are unsure of which products are most appropriate for your needs, then please send our team an e-mail at email@example.com.
Ordering by Post
You can order by post, although a phone call or email address will usually be required to confirm the details of your order. Please include these details in your letter so we can reply to you as soon as possible. Our postal address can be found on our contact page.
Ordering by Phone
Unfortunately, we cannot take payments over the phone. However, if you have any questions or need help building the perfect kit, please do not hesitate to call our knowledgeable sales team on (+44) 01453 825802. Our hours of business are 9.30am to 5.30pm, Monday to Friday.
We accept several methods of payment, including UK and international credit or debit card (Now including American Express), Electronic bank transfer for UK and International payments, Paypal, subject to clearance. If you wish to pay by electronic bank transfer, please contact firstname.lastname@example.org for our bank details. We accept the following payment cards; Visa, Visa Debit, MasterCard, Mastercard Debit, UK Maestro, Solo, Electron and Visa Delta and other cards with Visa or Mastercard logos, we now also accept American Express.
In cooperation with our merchant bank and payment service provider we have implemented 3D Secure, the payment industry's internet authentication standard often referred to as Mastercard Securecode, or Verified by VISA. This process has been developed by the major card schemes to protect you the cardholder, and us, the merchant, from fraudulent or unauthorised use of your card. 3D Secure can be thought of as an online version of 'Chip and Pin' technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process. Registration is a voluntary 'once only' process that takes only a few minutes and most of the major issuing banks have adopted this security measure.
Your payment card data is passed directly to our merchant bank payment gateway via SSL encryption, during the checkout process, and is not stored in any form by ourselves. Our merchant bank payment service provider is Stripe, who are certified to the highest level of the Payment Card Industry Data Security Standards (PCI DSS) so you know the transaction data we process is in the safest possible hands. Our SSL Certificate has been issued and authenticated by DigiCert/Thwart who are a wholly owned subsidiary of VeriSign Inc, the world’s largest and most respected issuer of security certificates. General information that we gather, such as names, addresses and telephone numbers are retained to enable us to process your order and dispatch your goods and also contact you if we need to with regard to customer services issues. All data is stored in compliance with the 2018 Data Protection Act and Sound Exposure is registered with the Information Commissioner’s Office. We are totally committed to fraud prevention and customer protection. We do not sell, exchange or share your details with other businesses or organisations whatsoever, so you can purchase with complete confidence.
EU VAT Registered Customers
If you are based outside of Great Britain and hold a valid EU VAT Number, we can zero-rate your transaction. This is due to our EU shipments being sent from Pinknoise Europe in Dublin, Ireland. If you are a registered customer and are being charged VAT, please contact our sales team and we will arrange for your user account to be amended to reflect the zero rating.
If you are not registered, please include your VAT number in the ‘additional information’ field at the bottom of the checkout page, when ordering. Once this number has been verified, the VAT will be removed from your order total by us, and you will be refunded the difference to your original payment method.
Stock & Lead Times
Occassionally, products ordered are not physically available to us as we may have run out of stock or may be waiting for a new shipment to arrive from our supplier. Our restocking procedures are efficient, but if particular products are popular with customers, it may be necessary for us to order more from the manufacturers to keep up with their demand. If this is the case you will notified as soon as possible, and given a lead time on when to expect the goods to be delivered. If unsure, please call us, email, or use the live chat facility to ensure your requirements are met.